UCAP AIRSOFT is strictly for people aged 18 and above (Photographic Identification may be requested) Children can attend only when with a parent or guardian.

By attending you agree to abide by the site rules and the directions of the staff and marshals.

By attending you confirm you are free of any Covid-19 symptoms and agree to have your temperature checked. If your Temp is above 38.8 degrees, you will not be admitted.

By attending you agree to use the NHS Covid Track and Trace system which can be downloaded here: https://www.covid19.nhs.uk/ We have manual back up if your device is not compatible.

By attending you agree to wear a face covering unless medically exempt, when on site.

Please abide by the Government guildlines at the time of the event. This includes remaining in your groups of six and maintaining social distancing where possible at all times. You are not to mingle into other groups or move about the safe zone. You will wash your hands as often as possible.

Sanitation stations will be located around the site.

Tickets bought online are strictly non-refundable.

In the event of any local COVID lockdowns, your ticket will move to new dates on the same days and times.

Access may be denied if you appear under the influence or alcohol or drugs.

Ticket Delivery

When you buy tickets online you will be sent an email with a booking reference, which you will need to print off or produce it on a smart phone or tablet in order to gain entry.

Using your tickets

Please print out your booking confirmation and present it when you arrive or bring with you on a mobile device.

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Crackingday Ltd and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. 

Medical and other conditions

We welcome guests of all abilities however some areas, due to the nature of the prison, are not suitable for wheelchair users. Please ask before booking your tickets as refunds cannot be made. If you suffer from a heart condition, asthma or are pregnant UCAP AIRSOFT  may not be for you.

Cancellations & Alterations

Once the reservation has been paid for, it cannot be amended. Your ticket is only valid for the date you have selected. We are unable to change the date or the number of tickets purchased unless there are special circumstances and this is our our discretion and goodwill (local lockdowns preventing your attendance will be moved). Unfortunately we cannot issue any refunds for cancellations. We regret that under no circumstances will changes or refunds be made on the day of the visit.